05-28-19 WS Agenda Packet
CITY OF SHOREWOOD 5755 COUNTRY CLUB ROAD
CITY COUNCIL WORK SESSION COUNCIL CHAMBERS
TUESDAY, MAY 28, 2019 6:00 P.M.
AGENDA
1. CONVENE CITY COUNCIL WORK SESSION
A. Roll Call
Mayor Zerby _____
Johnson _____
Labadie _____
Siakel _____
Sundberg _____
B. Review Agenda
2. Peter Leatherman Trash Collection Survey Results
3. ADJOURN
City of Shorewood Council Meeting Item
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Title/Subject: Refuse Hauling Collection Survey
Meeting Date: May 28, 2019
MEETING
Prepared by: Greg Lerud, City Administrator
TYPE
Work Session
Background:
The Trash Hauling survey of residents has been completed by Morris
Leatherman and Peter Leatherman will present the results of the survey and answer
questions the council has about the results.
Mission Statement: The City of Shorewood is committed to providing residents quality public
services, a healthy environment, a variety of attractive amenities, a sustainable tax base, and
sound financial management through effective, efficient, and visionary leadership. Page 1
THE MORRIS LEATHERMAN COMPANY CITY OF SHOREWOOD
3128 Dean Court TRASH/RECYCLING STUDY
Minneapolis, Minnesota 55416 FINAL FEBRUARY 2019
Hello, I'm __________ of the Morris Leatherman Company, a polling
firm located in Minneapolis. We've been hired by the City of
Shorewood to speak with a random sample of residents about the
trash and recycling services. The City Council has not made any
decision about these services for the future and is interested in
residents’ opinions about these services. I want to assure you
that all individual responses are held strictly confidential; only
summaries of the entire sample will be reported. (DO NOT PAUSE)
A. Does your household individually YES.............CONTINUE
retain a trash hauler? NO...THANK AND TERMINATE
Thinking specifically about your trash hauler....
1. How many years have you used your LESS THAN ONE YEAR......3%
current trash hauler? ONE TO TWO YEARS.......12%
THREE TO FIVE YEARS....27%
SIX TO TEN YEARS.......31%
11 TO 20 YEARS.........16%
OVER 20 YEARS..........11%
DON'T KNOW/REFUSED......1%
2. Have you ever changed the trash YES....................37%
hauler you use in Shorewood? NO.....................63%
DON’T KNOW/REFUSED......0%
IF “YES,” ASK: (n=149)
3. Why did you decide to change?
REFUSED, 4%; LOWER COST, 64%; UNRESOLVED DISPUTE, 3%;
MISSED PICK-UPS, 3%; NO LONGER IN BUSINESS, 9%; RUDE
DRIVERS, 5%; SAME HAULER AS NEIGHBORS, 2%; POOR
SERVICE, 5%; SCATTERED, 5%.
Currently, residents are allowed to choose one of four trash
hauling companies licensed by the city.
4. How would you rate the service EXCELLENT..............45%
provided by your trash hauling GOOD...................53%
company -- excellent, good, only ONLY FAIR...............1%
fair, or poor? POOR....................0%
DON'T KNOW/REFUSED......0%
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IF “ONLY FAIR” OR “POOR,” ASK: (N=5)
5. Why did you rate them as (only fair/poor)?
REFUSED, 20%; MESSY, 40%; MISSED PICK-UP TIMES, 20%;
EXTRA FEES, 20%.
6. What do you like most about the service provided by your
trash hauling company?
UNSURE, 8%; REASONABLE COST, 15%; TIMELY/REGULAR PICK-UP,
36%; CLEAN, 12%; RETURN CART TO PROPER PLACE, 3%; RETRIEVE
CART WHEN FORGET, 2%; GOOD COMMUNICATION, 4%; FRIENDLY
DRIVERS, 12%; TAKE EXTRA ITEMS AT NO CHARGE, 2%; GOOD
SERVICE, 5%; CAREFUL DRIVING, 2%.
7. Are there any changes or improvements you would like to see
your trash hauling company make? (IF "YES," ASK:) What
would that be?
UNSURE, 3%; NO, 92%; LOWER PRICE, 2%; SCATTERED, 3%.
8. When you think of the cost you pay EXCELLENT..............29%
for trash hauling and the ser- GOOD...................64%
vice you receive, how would you ONLY FAIR...............8%
rate the value – excellent, good, POOR....................0%
only fair or poor? DON’T KNOW/REFUSED......0%
9. How important is it to you to be VERY IMPORTANT.........45%
able to choose your trash hauling SOMEWHAT IMPORTANT.....31%
company, is it very important, NOT TOO IMPORTANT......17%
somewhat important, not too im- NOT AT ALL IMPORTANT....6%
portant or not at all important? DON'T KNOW/REFUSED......2%
Most communities have one of two systems for trash collection.
Shorewood has an open collection system, where residents choose
any of the haulers licensed by the city. Some cities use a
collection system in which the City manages the system, negotiates
prices and standardizes services for residential trash collection.
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10. Would you favor or oppose the City STRONGLY FAVOR.........12%
of Shorewood changing from the FAVOR..................13%
current system in which residents OPPOSE.................32%
are free to choose their trash STRONGLY OPPOSE........29%
hauler to a system where the City DON'T KNOW/REFUSED.....14%
manages trash collection? (WAIT
FOR RESPONSE) Do you feel strongly
that way?
IF A RESPONSE IS GIVEN, ASK: (N=343)
11. Could you tell me one or two reasons for your decision?
FAVOR:
LESS TRUCK TRAFFIC, 18%
CHEAPER PRICE, 3%
CITY DEALS WITH PROBLEMS, 3%
OPPOSE:
WANT CHOICE, 32%
LIKE CURRENT HAULER, 21%
BEST PRICE WITH COMPETITION, 12%
BEST SERVICE WITH COMPETITION, 9%
SCATTERED, 2%.
I would like to read a list of aspects of trash collection. For
each one, please tell me if you think it is better under an open
collection system or a city managed collection system. (WAIT FOR
RESPONSE) Do you feel strongly that way? If you have no opinion,
just say so.... (ROTATE)
STO OPE CIT STC DKR
12. Cost for trash collection? 38% 38% 9% 8% 8%
13. Pollution from trucks? 9% 22% 30% 20% 20%
14. Customer service? 37% 31% 10% 10% 13%
15. Pedestrian safety? 13% 22% 20% 15% 30%
Turning to curbside recycling....
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16. Do you participate in the curbside YES....................90%
recycling program by separating NO.....................10%
recyclable items from the rest of DON'T KNOW/REFUSED......0%
your garbage?
IF “YES” GO TO QUESTION #19:
IF "NO," ASK: (N=42)
17. Could you tell me one or two reasons why your house-
hold does not participate in the curbside recycling
program?
NOT INTERSTED, 38%; NO TIME, 7%; TAKE ELSEWHERE, 2%;
NOT ENOUGH ITEMS, 36%; NO NEED, 12%; HASSLE, 2%;
DON’T WANT THE FEE, 2%.
18. Are there any changes or improvements in the recycling
service which would induce you to participate in it?
UNSURE, 2%; NO, 86%; WEEKLY PICK-UP, 12%.
IF "YES" IN QUESTION #16, ASK: (N=358)
19. How would you rate the EXCELLENT..............36%
recycling service – excel- GOOD...................57%
lent, good, only fair or ONLY FAIR...............6%
poor? POOR....................0%
DON'T KNOW/REFUSED......0%
IF “ONLY FAIR” OR “POOR,” ASK: (N=22)
20. Why did you rate them as (only fair/poor)?
MESSY, 14%; MISSED PICK-UPS, 23%; RUDE DRIVERS,
9%; TAKE LIMITED VARIETY OF ITEMS, 23%; EVERY
OTHER WEEK PICK-UP, 32%.
21. Are there any changes or improvements in the curbside
recycling program you would like to see?
UNSURE, 1%; NO, 84%; WEEKLY PICKUP, 5%; TAKE MORE
ITEMS, 2%; LARGER CARTS, 3%; SCATTERED, 5%.
As you may know, Shorewood has begun a voluntary curbside
collection program for compostable waste called “organics,” such
as food scraps and non-recyclable paper. Currently, only one
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trash hauler offers organics collection to their Shorewood
customers.
22. Do you participate in organics YES....................17%
collection? NO.....................83%
DON’T KNOW/REFUSED......0%
Beginning in 2022, Hennepin County will require organics to be
collected and recycled. Shorewood will have the option of
requiring the haulers to collect it curbside or establish an
organics recycling drop-off site.
23. Which option do you most prefer CURBSIDE/STRONGLY......24%
for organics collection – CURBSIDE...............24%
curbside collection or recycling DROP-OFF................7%
at a drop-off site? (WAIT FOR DROP-OFF/STRONGLY.......8%
RESPONSE) Do you feel strongly NEITHER (VOL.).........30%
that way? DON’T KNOW/REFUSED......8%
IF A RESPONSE IS GIVEN, ASK: (N=248)
24. Why do you feel that way?
CURBSIDE:
MORE CONVENIENT, 48%
EASY TO COLLECT WITH TRASH/RECYCLING, 21%
NO SMELLY ORGANICS IN CAR, 8%
DROP-OFF:
NO BAD SMELL IN NEIGHBORHOOD, 9%
COLLECT AND DROPOFF AT LEISURE, 4%
LESS TRUCK TRAFFIC, 4%
ATTRACTS ANIMALS, 2%
DON’T HAVE ORGANICS, 2%
SCATTERED, 2%
Moving on....
Some cities offer residents a Spring and Fall Clean-Up Curbside
Pick-Up program for a fee. Materials that could be picked up
include old appliances, electronics or other large items.
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25. Do you support or oppose the City STRONGLY SUPPORT.......37%
of Shorewood offering this type of SOMEWHAT SUPPORT.......34%
program for an additional fee? SOMEWHAT OPPOSE........10%
(WAIT FOR RESPONSE) Do you feel STRONGLY OPPOSE.........9%
strongly that way? DON'T KNOW/REFUSED.....10%
26. If a Spring and Fall Clean-Up VERY LIKELY............33%
Curbside Pick-Up program was SOMEWHAT LIKELY........31%
available, how likely would your NOT TOO LIKELY.........14%
household be to participate in it NOT AT ALL LIKELY......17%
-very likely, somewhat likely, DON’T KNOW/REFUSED......6%
not too likely or not at all
likely?
Now, just a few more questions for demographic purposes....
27. Approximately how many years have LESS THAN TWO YEARS.....6%
you lived in the City of TWO TO FIVE YEARS......18%
Shorewood? SIX TO TEN YEARS.......21%
11 TO 20 YEARS.........20%
21 TO 30 YEARS.........18%
OVER THIRTY YEARS......17%
DON'T KNOW/REFUSED......0%
Could you please tell me how many people in each of the following
age groups live in your household? Let's start with the oldest.
Be sure to include yourself.
28. First, persons 65 or over? NONE...................72%
ONE....................14%
TWO OR MORE............14%
29. Adults under 65? NONE...................17%
ONE....................14%
TWO....................62%
THREE OR MORE...........7%
30. School-aged or pre-school NONE...................66%
children? ONE....................12%
TWO....................18%
THREE OR MORE...........4%
31. What is your age, please? 18-34..................18%
35-44..................21%
45-54..................21%
55-64..................20%
65 AND OVER............21%
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32. Gender (BY OBSERVATION) MALE...................49%
FEMALE.................51%
33. Area of city (FROM LIST) PRECINCT ONE............3%
PRECINCT TWO...........31%
PRECINCT THREE.........28%
PRECINCT FOUR..........39%
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